Zasady i warunki

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Company Name: Erik Pečovnik s.p., spletna prodaja

Address: Opekarniška ulica 1, 2327 Race, Slovenia

Company Registration Number: 9186930000

Tax Identification Number: SI57855935

VAT Registered: YES

Email Address: support@engraving.si

Henceforth, the entity known as Erik Pečovnik s.p. shall herein be referred to as "Engraving" in all subsequent texts and legal documents.

About Us: Engraving online store specializes in personalized jewelry creation and engraving of other products.

By confirming an order, the user acknowledges and agrees to the general terms and conditions of business, personal data protection, and legal notice.

Prices and Delivery Costs The prices of items in the online store www.pl.engraving.si are stated in Polish zloty (PLN) and already include a 23% value-added tax. Prices are valid until further notice. We cover shipping costs, except in the case of returns.

Packeta courier service also offers cash on delivery payment. Customers opting for cash on delivery will incur an additional 8,50 PLN shipping fee.

The stated shipping costs apply to domestic shipments within the European area.

Payment Methods CASH ON DELIVERY: Cash on delivery allows you to pay for the product only upon delivery to your home. You pay the delivery person upon receipt. Post of Slovenia handles our deliveries. If you choose cash on delivery, the courier service will charge an additional 8,50 PLN.

CARD PAYMENT: We accept Visa, MasterCard, Amex, and Apple Pay. Select the type of payment card from the payment card menu during checkout. After placing an order, you will be redirected to a secure payment environment (Stripe). Enter the cardholder's name, card number, CVC code (three-digit number on the back of the card in the signature space), and card expiry date. You can choose this payment method whether you are a natural person or a legal entity.

For some cards, you may need to enter an additional 8-digit SecureCode or Passcode, which you create using a portable reader. We do not store credit card numbers for future orders. You will need to enter it again for a subsequent purchase. In case of unauthorized use of your credit card for a purchase, follow the instructions provided by the issuer of your credit card and notify us immediately.

PAYPAL: First, sign in to PayPal and create your profile/account. The online store will ask you for your preferred payment method before placing an order. Follow the steps.

30-Day Guarantee Customers purchasing through the online store www.pl.engraving.si have the option to cancel an order within 30 days of payment date in case of dissatisfaction with the ordered items in case of error. In this case, the customer must inform us via email or telephone, where we will arrange the next steps (returning the product to the company and refunding the customer).

Complaints and Disputes Engraving is responsible for material defects of sold items or other goods in accordance with applicable law.

The online store www.pl.engraving.si accepts complaints via email at support@engraving.si and will resolve them as quickly as possible.

In accordance with legal norms, Engraving does not recognize any out-of-court consumer dispute resolution entity as competent for resolving consumer disputes that a consumer could initiate in accordance with the Consumer Dispute Resolution Act.

Personal Data Protection We are aware that the privacy of visitors and customers in our online store is paramount. Therefore, we guarantee 100% protection and security of your personal data in accordance with the Personal Data Protection Act.

By making a purchase, you agree that we may store and use your personal data exclusively for internal records, statistics, and informing about news and offers. We will keep your personal data confidential and will not disclose them to third parties without your prior consent.

You may at any time request in writing that we temporarily or permanently cease using your data for direct marketing purposes.

Final Provisions By making a purchase from the online store www.pl.engraving.si, the user confirms being fully acquainted with the general terms and conditions of business and agrees to them.

Both parties commit to resolving any disputes amicably; otherwise, the competent court is in Maribor.

We reserve the right to make changes and errors in prices and written text.

Date: 18.3.2023

Founder of Engraving, Erik Pečovnik